Fulfillment partners
for International Tool Works Inc.
Since October 2020, we have been cooperating as a service provider with the US company International Tool Works Inc. (ITW) in the area of logistics, service and administration. Our common goal was to make market development in Europe even more efficient. The premise: no CapEx and moderate OpEx.
Using synergies
Since October 2020, we have been cooperating with Buehler – ITW Test & Measurement GmbH. As part of our European Market Distribution service, we act as the exclusive master distributor in the EMEA region, handling all fulfillment, sales and order processing, and post-order management for Buehler’s branded products. By outsourcing these core tasks, our partner can concentrate on its core competencies and work on innovative solutions for material preparation.
Through the interaction of the core competencies of Buehler and Omnilab, the efficient allocation of resources leads to corporate success.
Dr. Lutz Werner
Business Unit Manager Europe (Buehler)
“The partnership with Omnilab will further strengthen the trust of our customers and partners that has grown during our 70-year commitment in Europe. They can continue to rely on the expertise of our sales and service teams in material preparation, image analysis and hardness testing. In addition, we benefit from Omnilab’s extended know-how as well as logistical and organizational competence in the supply of common machines and consumables. Taken together, this will expand our ability to competently meet the need for innovative material preparation solutions on short notice.”
“With a doubling of the number of products in stock and extended shipping times, we are ensuring speedy order processing and seamless customer service in all regions of Europe and the Middle East, as well as parts of Africa, on behalf of Buehler.”
Nils Herrmann
Managing Director (Omnilab)
The challenge
In addition to product quality, Buehler’s customers place special emphasis on expeditious order processing and fast deliveries to meet end-user demand quickly and satisfactorily. Along with a high volume of orders, logistics and accounting in particular had to be handled efficiently. It was and is important to work without delays in both areas, as this could otherwise have a negative impact not only on customer relations but also on the company’s liquidity and cash flow.
Goals
Create greatness
By concentrating on the individual core competencies of the cooperation partners, it was possible to achieve the defined goals. With 3 to 4 times increase of partner products in Omnilab warehouse, we can promptly serve customers’ requests and ship within 48 hours. In addition to more reliable delivery times, order processing now takes place without residue. At the same time, customers have 300% more staff resources available for order processing and post-order management, so there is more redundancy for customers even in special trading situations such as Brexit. This also enabled us to record a reduction of over 10% in the complaint rate.
